SHIPPING AND RETURNS
SHIPPING + DISPATCH
Orders are typically dispatched either on the same day or next business day. We use eParcel Couriers.
North Island delivery time frame is 1-3 days from dispatch. South Island delivery time frame is 2-4 days from dispatch. If you are rural please allow an extra day or two for delivery.
Shipping in New Zealand:
Standard shipping: $5
Standard shipping (2-4 items) $9
Rural shipping: $8
Rural shipping (2-4 items): $12
If you would like to return or exchange your item please get in touch via firstname.lastname@example.org as soon as possible.
We can offer a refund if we are contacted within 48hours of receiving the item, and it is returned to us within a week of the refund request. We can offer an exchange if we are contacted within a week of receiving the item, and it is returned to us within a week of the return request. Returns outside of these timeframes will not be accepted.
Sale product is non-refundable and non-returnable. All discounted sales are final.
Goods can only be returned if they arrive back to us in perfect, resalable condition. The customer is responsible for return postage costs.
If you have received a faulty item please contact us within 48 hours via email@example.com. If an item is deemed faulty we will offer you a refund or replacement. We will reimburse you for any incurred postage costs.
PAYMENT AND PRICING
All pricing listed is in $NZD and includes GST. Payment for goods needs to be received in full before your order is dispatched. We accept Visa, MasterCard, and Paypal payments. If you would like to pay via bank deposit please get in touch with us at firstname.lastname@example.org.